Group Tickets FAQ

What is considered a group outing?
Bring 10 or more of your closest family, friends, co-workers, teammates, etc. to Quicken Loans Arena and get special discounts to Cavaliers Games, Monsters Games, Gladiators Games and (select) Arena Shows! Examples of groups: Girl Scouts, Boy Scouts, Church Groups, School Groups, Sports Teams, Birthday Parties, Fundraising Groups, Employee Outings…the list goes on and on!

How can I place my ticket order?

Orders are received by:
Phone: Contact a Group Events Specialist at 216.420.2222 today!
Mail: Cleveland Gladiators
Attn: Group Sales
200 Touchdown Dr
Cleveland, OH 44115
Fax: 216.420.2550

I have ordered tickets, when will I receive them?
Payment for group tickets are to be paid 30 days prior to game date. Tickets will be delivered once full payment is received. Flash seats is the preferred and primary method of Gladiators ticket Delivery.

Where can I redeem my group tickets in Quicked Loans Arena?
The new Group Sales Central location outside of section 114 

Can I Exchange/Return/Refund my tickets?
All sales are final. Tickets are non-returnable and non-refundable.

Are group discounts available for other events happening at Quicken Loans Arena?
Check out all available group discounts for upcoming arena shows on the

General Information

How do I get to Quicken Loans Arena?
Quicken Loans Arena is located in downtown Cleveland at:

1 Center Ct.
Cleveland, OH 44115
Click here for a map!

Is there an age level requirement to enter Quicken Loans Arena?
Everyone two years of age or older is required to have a ticket to enter Quicken Loans Arena for all events. Children under the age of two, accompanied by an adult, may enter without a ticket.

Once I get downtown, where do I park?
There are many options for parking downtown near Quicken Loans Arena. Check out for more information, directions, and advance parking passes!

We are bringing a bus to The Q, are there special instructions on where it can park?
Bus parking passes can be purchased for $25 by contacting your Group Events Specialist. Bus parking and pick-up/drop-off arrangements must be made in advance prior to your arrival at Quicken Loans Arena for any event. Please contact your Group Events Specialist for more information as availability, costs and directions may change event by event.

Are there any special programs where we can get our group involved?
The Gladiators offer a variety of Fan Experience Packages in which groups of all ages can take part in Gladiators game day entertainment. Check out our FEP’s page for more information!

Are there any hotel accommodations for groups?
Just minutes from Quicken Loans Arena, the Radisson Hotel Cleveland-Gateway is a preferred hotel of the Cleveland Gladiators. For groups of 10 or more, we offer special discounted rates, based on availability. For further information, please call Scott Schmelzer at 216-377-2002 or email

For more information on Quicken Loans Arena Policies, check out the Quicken Loans Arena website at: