Gladiators Football Alliance Frequently Asked Questions

Ticket Information

What are the Box Office hours?
Box office hours and information can be found on

How do I buy tickets?
Memberships and partial plans can be purchased by calling 216-420-2222.  Individual game tickets can be purchased by calling 216-420-2222, at the Quicken Loans Arena Box Office, or at any Northern Ohio Discount Drug Mart.

Do infants or toddlers need tickets to get into the game?
Children age 2 and older must have a ticket to enter the arena.  Children under 2 do not need a ticket, but must sit on the accompanying adult's lap.

I received a certificate for Gladiators tickets. How do I redeem it?
Mail your certificate along with your top 3 game choices and your contact information, including your mailing address, to: Cleveland Gladiators, 200 Touchdown Drive, Cleveland, OH 44115. Certificates must be received 2 weeks prior to game choice.

I received a ticket voucher for a Gladiators game. How do I redeem it?
You must redeem your ticket voucher at the Quicken Loans Arena Box Office. Vouchers may be redeemed any day before the game or day of game. Seats are subject to availability, so we suggest you redeem vouchers as soon as possible.

How many people do I need to purchase group tickets?
Group discounts are eligible for a minimum of 10 tickets. For more information on group packages and pricing, call 216.420.0000

Membership Information

What are the payment options for my Membership Plan?
There are a few payment options for your ticket plan. You can pay in full when you purchase the tickets or do one of our flexible payment plans. Monthly installments or pay in full. With Autocharge, you give us a credit card to keep on file and that card will be charged in monthly installments.

Can I exchange tickets?
Alliance Season Ticket Holders may exchange tickets for game(s) that you will miss or already have missed, in exchange for an equal number of tickets for any future game, based on availability. All exchanges will be filled with the best available seats comparable to your current seat location. All exchanges will be on a ticket-for-ticket basis. No refunds will be issued for any difference in the value of the exchanged tickets and all tickets are subject to be placed in Loudville.

For step-by-step instructions on how to DONATE or EXCHANGE your Flash Seats tickets, CLICK HERE.

No exchanges may be made through the Arena Ticket Office. Please note:  Select games this season may require exchanged seats to be located in the upper level.

Can I donate tickets I can’t use?
As a Gladiators Football Alliance Member, you can donate any tickets you cannot use to deserving, disadvantaged youth groups. You may contact your Gladiators Football Alliance Specialist, at least 72 hours prior to the relevant game, to donate your tickets. 

As an Alliance Season Ticket Holder, how can I purchase additional individual game tickets?
Gladiators Alliance Members may purchase individual game tickets directly through their Alliance Service Rep by calling 216-420-2222.

How many Alliance Merchandise Cards do I receive with my plan?
You receive one (1) Membership Card per account, not per seat. This card is used for identification at Gladiators Football Alliance Events.

How much is parking?
On game nights, parking prices vary, pending various events downtown, but Gladiators Football Alliance Members can purchase discounted parking along with their membership for available games.

Pre-Sale/Hotline Access to Purchase Q Concert and Event Tickets

Where can I find more information about upcoming events at the Quicken Loans Arena?

How can I receive hotline notices?
Alliance Ticket Holders are sent concert and event announcements via fax or email. If you are not receiving pre-sale/hotline information, please contact your Alliance Service Team with this information at 216-420-2222 or at

When will I receive my tickets?
Tickets sent directly to your Flash Seats Account.

Where will my seats be located?
For the majority of our concerts and events, Cleveland Gladiators Members will be placed in the Quicken Loans Arena Club sections.

How many seats am I allowed to order?
Each show varies pending the show allotment. The maximum number of tickets that are allowed to be purchaed is communicated with the ticket on sale.

Gladiators Information

What is the Cleveland Gladiators mailing address?
200 Touchdown Drive

Quicken Loans Arena
Cleveland, OH 44115

Is there a general mailbox that I can send an email to?
You can send emails to the Alliance Service Team at

Where do the Gladiators practice and are practices open to the public?
On non-game days, the Gladiators practice at Lost Nation Sports Park West. These practices are open to the public, but practice schedules vary and some practices are not mandatory for the players to attend. On game days, the Gladiators practice at the Quicken Loans Arena and these practices are not open to the public.

What channel are the TV broadcasts on?
The Gladiators broadcast games on ESPN3 and CBS Sports Channels. Click here to view the full schedule..

What station are the radio broadcasts on?
All Gladiators games are broadcast on FM 92.3 The Fan & AM 1420 WHK.

Arena/Game Day Information

Where can I find information on disability seating?
Prior to concerts and events, information about Disability Seating and Service can be acquired through the Quicken Loans Arena Event Information department at 888-894-9424

At actual Quicken Loans Arena concerts and events, you can go to a nearby Guest Services location where they can assist in your relocation for disability seating. Numerous Guest Services locations can be found throughout the Quicken Loans Arena.

How early may I arrive for a game?
Gates open one hour prior to kick off, unless otherwise noted.

How long is the game?
A regulation game consists of four 15-minute quarters with a 15-minute halftime. Overtime can increase the game time.

How can I participate in promotions/contests during the game?
Contest participants are chosen on a random basis after gates open.

Can I bring a camera into the arena?
Taking still photography is permitted at The Q, but video and audio recorders are prohibited. For more information, click here.

Can I bring signs and noise makers to a game?
Signs and banners are allowed in the arena as long as you are courteous during game-play. You may also make your own signs for free at the game at our Make Your Own Sign stations! Noise makers such as cow bells and any type of horns are strictly prohibited from Quicken Loans Arena. For more information, click here.

Where is the Lost and Found located within the Arena?
Please report a lost item to one of our Guest Services Desks located on the Main Concourse near Section 100 or on the Upper Concourse near Section 233. To learn if a lost item has been found call 216-420-2195 the day after the event.

Where can I find more information on Quicken Loans Arena Policies?

Can I bring outside food into the Quicken Loans Arena?
Outside food and beverages are not permitted in Quicken Loans Arena. However, Quicken Loans Arena concession stands offer a variety of foods, including kosher food. People with medical dietary needs should contact Event Information at 888-894-9424

Call 216-420-2000 for further assistance.